PERSENTIS FAQs
Inquire what MOVES.
Calculate what COUNTS.
Recognize what WORKS.
FAQs
The Employee Net Promoter Score (eNPS®) stands for "recommendation rate" or the willingness of employees to recommend the company as an employer.
Differentiation is made between:
PROMOTORS are active recommenders
PASSIVES are neither recommenders nor critics
DETRAKTORS are the critics in the company
The ENPS can be in a range between -100 and +100. Anything above 0 is to be understood as a positive result: Employees would recommend you overall. The higher above 0, the better; a 100 is the best possible value. In this case, you would be rated a 9 or 10 by all employees. A good eNPS value is between 10 and 30. Anything above 30 is excellent.
The Employer Indicator shows how strong your employer brand is overall. The calculated value is made up of all the results of the analysis: Attraction and retention, satisfaction and commitment, and fulfillment of the silent contract.
The psychological contract is the tacit agreement between employer and employee regarding expectation and offer. This is based on the thesis that a successful working relationship is based on the mutual fulfillment of needs and expectations.
In your account under "My analyses" you will find the PERSENTIS questionnaire and can also click through the survey.
PERSENTIS currently speaks 32 languages:
German, English, Albanian, Arabic, Bulgarian, Bosnian, Czech, Greek, Hindi, Spanish, Persian, French, Croatian, Hungarian, Italian, Kurmanji, Macedonian, Dutch, Norwegian, Pashto, Polish, Romanian, Russian, Slovakian, Slovenian, Serbian, Swedish, Tagalog, Thai, Turkish, Ukrainian and Vietnamese.
Missing a language? No problem.
Because PERSENTIS is smart and fast, learning an additional language only takes a few days. Just let us know at office@persentis.com which additional language we may implement for your employees.
Automated translation services are connected to PERSENTIS. You will receive all answers in German (also for data protection reasons).
When creating your account, you will be asked to specify your departments with the respective number of employees. These will be used as default for new analyses. In your settings, you can change departments at any time. Even when creating a new analysis, you can add or omit departments or adjust the number of participants.
Under the menu item "Profile/Settings" you will find your company data. Via the button "Invite admin" you can add persons who should also have access to your PERSENTIS account.
Under the menu item "Analyses" you can create a new survey. Assign a title (e.g. company name and year), define the desired duration and add up to 5 own questions if required. Click on the start button to create your survey link, which you can send out to the participants.
Yes, you can add up to 10 questions. These will be added at the end of the questionnaire under the heading "On your own behalf". The following answer options are available: Slider "very bad - very good", "never - always", "not at all - completely" or a text field for free answers.
Click the "Start" button under "My analyses". After that your survey is activated and you can invite to participate.
You can determine the duration of your survey yourself. In our experience, the participation target is usually reached after 2 weeks. If participation is low, you can extend the duration 2 times by one week each time.
After placing your order, you will receive an access link to your account and can pay conveniently on account.
The Employer Indicator, the loyalty of your company and your attractiveness as an employer, the orientation of your employees, your 3 top arguments for authentic recruiting, the nature and degree of fulfillment of the psychological contract - broken down into the 3 main and 9 sub-factors as well as the open answers of your employees.
If you have any questions regarding the use of the PERSENTIS software or the process of your survey, please send an email to office@persentis.com or book a appointment.