The hotel industry is one of the sectors with the highest demands in terms of flexibility, resilience and emotional presence. Guests expect friendliness, attentiveness and fast service - regardless of the time of day or the personal condition of the staff. Added to this are changing working hours, physical demands and constantly high expectations. Those who work here have to function - often beyond their own limits.
But what does this mean for employees' mental health in the long term?
A drop in performance, stress-related absences, burnout, addiction and much more are real consequences of persistent mental stress. If you act early, you minimize risks, strengthen your team and ensure a healthy, motivated working environment.
Studies and health insurance data show: Mental illnesses are on the rise, even in the hotel industry. Sleep disorders, inner exhaustion or depressive moods are not uncommon. In the long term, they not only endanger the health of the individual, but also the performance of the entire company. Absences due to illness, high staff turnover and declining guest satisfaction are just some of the consequences. At the same time, mental health is not a private matter, but a management task.
Legal obligation to carry out a psychological risk assessment
Employers are legally obliged to regularly evaluate psychological stress in the workplace. The aim is to identify risks, tackle the causes and improve working conditions in the long term. The aim is not to evaluate individual stress situations, but to identify risks to health and safety in a structured and systematic way - and to implement measures that have a long-term and collective effect. However, many companies shy away from the effort involved. Questionnaires, evaluations, action planning - it all seems complex and impractical.
PERSENTIS Care: The smart solution for a complex topic
This is exactly where PERSENTIS Care comes in: The digital screening tool was developed specifically for the hotel industry and enables an uncomplicated, valid and legally compliant mental health risk assessment - with just 13 targeted questions.
The special feature:
- Minimum effort, maximum benefit
The survey is completed in just a few minutes - online, anonymously and from any location. - Scientifically sound and practical
The results provide a clear overview of psychological stress factors in the workplace. - Industry benchmarks included
This allows hoteliers to see immediately where they stand in the industry comparison. - Legally compliant & documented
Ideal for submission to authorities or as part of occupational health management (OHM). - Inexpensive from € 500,-(to the price list)
From having to to wanting to: Mental health as part of the corporate culture
Of course, it's not just about legal compliance. Those who take mental health seriously are investing in the future of their team. Young talents specifically pay attention to fair, healthy working conditions - and stay where they feel valued.
Those who evaluate signalize: You are important to me - not just as a worker, but as a person.
Mental health should no longer be a taboo subject - especially not in an industry that thrives so much on human contact. PERSENTIS Care offers hoteliers an easy way to demonstrate responsibility - and not only to comply with legal obligations, but also to lay the foundations for a fair, healthy and sustainable working environment.
We cooperate with the best of the best: as a member you receive a 15% partner discount.
Get your discount code from your contact person at the respective institution and simply enter it in the "Add promo code" field during the ordering process.
"WE CARE" as a sign of your commitment to mental health
The WE CARE Badge indicates that you have carried out a mental workload evaluation with your company - as part of an ongoing commitment to healthy working conditions. This sets you apart from others and positions you as a responsible employer.
Place the badge prominently on your careers page, in job advertisements, in email signatures or on social media - wherever applicants, employees and partners can gain an insight into your values.
Especially in the competition for the best specialists, the badge can be a decisive advantage - it shows at first glance what you stand for.
