The hotel industry is one of the sectors with the highest demands on flexibility, resilience, and emotional presence. Guests expect friendliness, attentiveness, and prompt service – regardless of the time of day or the personal condition of the staff. Added to this are changing working hours, physical strain, and a constantly high pressure of expectations. Those who work here must function – often beyond their own limits.
But what does this mean in the long term for the mental health of employees?
Drop in performance, stress-related absences, burnout, substance use disorders, and much more are real consequences of sustained psychological stress. Acting early minimizes risks, strengthens your team, and ensures a healthy, motivated work environment.
Studies and health insurance data show that mental illnesses are on the rise, including in the hotel industry. Sleep disorders, inner exhaustion, or depressive moods are not uncommon. In the long run, they endanger not only the health of the individual, but also the performance of the entire business. Illness-related absences, high turnover, and declining guest satisfaction are just some of the consequences. At the same time: Mental health is not a private matter, but a leadership responsibility.
Legal obligation for mental risk assessment
Employers are legally obligated to regularly evaluate psychological stress in the workplace. The goal: identify risks, address the root causes, and sustainably improve working conditions. The point is not to assess individual stressful situations, but to record hazards to safety and health in a structured and systematic way – and to implement measures that have a long-term and collective impact. However, many businesses shy away from the effort. Questionnaires, evaluations, action planning – this seems complex and far removed from practice.
PERSENTIS Care: The smart solution for a complex topic
This is precisely where PERSENTIS Care comes in: The digital screening tool was developed specifically for the hotel industry and enables a straightforward, valid, and legally compliant psychosocial risk assessment – with just 13 targeted questions.
The key benefits:
- Minimal effort, maximum benefit
The survey is completed in just a few minutes – online, anonymously, and regardless of location. - Scientifically sound and practical
The results provide a clear overview of psychological stress factors in the workplace. - Industry benchmarks included
This allows hoteliers to immediately see how they compare to the rest of the industry. - Legally secure & documented
Ideal for submission to authorities or as part of workplace health management (WHM). - Affordable starting from € 500 (to the price list)
From having to to wanting to: Mental health as part of corporate culture
Of course, it is not just about legal compliance. Taking mental health seriously means investing in the future of your team. Young talent actively looks for fair, healthy working conditions – and stays where they feel valued.
Evaluating sends a clear signal: You matter to me – not just as an employee, but as a person.
Mental health should no longer be a taboo subject – especially not in an industry so deeply rooted in human connection. PERSENTIS Care offers hoteliers an easy way to demonstrate responsibility – fulfilling legal obligations while laying the foundation for a fair, healthy, and future-proof work environment.
We cooperate with the best of the best: As a member, you receive a 15% partner discount.
Get your discount code from your contact person at the respective institution and simply enter it in the "Add promo code" field during the ordering process.
“WE CARE” as a sign of your commitment to mental health
The WE CARE Badge shows that your company has conducted an assessment of psychosocial risks at work – as part of an ongoing commitment to healthy working conditions. This sets you apart from others and positions you as a responsible employer.
Place the badge prominently on your career page, in job postings, email signatures, or on social media – wherever applicants, employees, and partners gain insight into your values.
Particularly in the competition for top talent, the badge can be a decisive advantage – it shows at first glance what you stand for.
