Nowadays, the hotel industry goes to great lengths to keep employees happy – and on board. Whether it's a team event, shopping voucher, or mountain bike – a lot of effort goes into benefits. And it shows.
Yet sometimes a certain emptiness remains. You've put in thought, research, and investment – and still, nothing comes back. No new energy, no noticeable bond, no enthusiasm. Why?
Because sometimes we do the wrong things really well. Because we give it our all without knowing what truly resonates. We load up the benefit buffet so that everyone gets full and there's something for everyone.
The result: Full plates and blank stares. Lots of choices, little impact.
What's missing isn't generosity, but relevance.
In a restaurant, we would do things differently.
Our guest menus are coordinated, finely composed, and chosen with care. Virtuoso cuisine isn't based on one-size-fits-all recipes, but on experience, intuition – and sometimes precise data: Which combination goes over well? What is left behind? What leaves a lasting impression? We coordinate, observe, and gather feedback.
Why don't we think the same way about employee retention?
Here too, it's not about everything for everyone – but about the right fit for our teams. Not ten benefits that eight people don't need, but three that hit the mark – because they reflect what truly drives people.
You can find out what these are. Not through gut feeling, but through well-founded, systematic insights. You don't need a bigger budget for this – just better listening. Because just like with a guest, the rule for the team is: Those who feel truly understood are happy to return.
With PERSENTIS Analytics, you can find out what should be on your team's menu and gain precise insights into your employees' motives, expectations, and drivers. This way, you don't serve side dishes that nobody ordered, but the menu that truly hits the spot.
